Privacy Policy
At Karivora, accessible from https://karivora.com, we are committed to protecting the privacy and personal information of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information.
If you have any questions or require further clarification about our Privacy Policy, please feel free to reach out to us at support@karivora.in.
1. Information We Collect
We may collect and process the following data:
• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information.
• Technical Information: IP address, browser type, device type, operating system, referring URLs, and other diagnostic data.
• Usage Data: Pages visited, time spent on the site, navigation paths, and other engagement metrics.
• Cookies and Tracking Technologies: To enhance your browsing experience and offer personalized content.
2. How We Use Your Information
We use the information we collect in various ways, including to:
• Process and fulfill your orders.
• Provide customer support and respond to inquiries.
• Improve website functionality, performance, and user experience.
• Send updates, order confirmations, and promotional messages (with your consent).
• Monitor and analyze website usage and trends.
• Prevent fraudulent activities and ensure security.
3. Log Files
Karivora follows a standard procedure of using log files, as is common with hosting and analytics services. These log files collect:
• IP addresses
• Browser types
• Internet Service Providers (ISPs)
• Date/time stamps
• Referring/exit pages
• Number of clicks
This data is not linked to any personally identifiable information and is used for analytics and improving our services.
4. Cookies and Web Beacons
Like many websites, Karivora uses cookies to store preferences, track user interactions, and enhance functionality. These cookies help us:
• Understand your preferences and tailor content.
• Analyze traffic and performance metrics.
• Facilitate easier access to repeat features of the website.
You can manage or disable cookies through your browser settings. However, some website functionalities may be affected as a result.
5. Third-Party Services
We may partner with third-party services, including payment gateways, analytics tools, and advertising platforms. These third parties may collect data through cookies or web beacons and are governed by their own privacy policies.
Karivora does not have control over or access to these third-party cookies or technologies.
6. Data Security
We prioritize the security of your data and take appropriate technical and organizational measures to protect it. However, no digital transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Children’s Privacy
Karivora does not knowingly collect any personal information from children under the age of 13. If you believe your child has submitted personal information to us, please contact us immediately, and we will take steps to remove such data from our records.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
• The right to access or request a copy of your personal information.
• The right to correct or update inaccurate information.
• The right to request deletion of your data.
• The right to opt-out of marketing communications.
To exercise any of these rights, please contact us at support@karivora.in.
9. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
10. Changes to This Policy
Karivora reserves the right to update or modify this Privacy Policy at any time. We recommend reviewing it periodically. Updates will be posted on this page with a revised “Last Updated” date.
Cancellations, Returns & Exchanges Policy
Handcrafted Excellence, Made With Care
Each Karivora product is handcrafted with dedication and care by our artisans. Minor variations in color, size, or texture are a natural part of the handmade process and are not considered defects.
Order Cancellations
• Orders once placed cannot be canceled after they are processed.
• If you need to modify or cancel an order, please contact us within 12 hours of placing it at support@karivora.in.
Returns & Exchanges
Due to the nature of handcrafted products, returns are not accepted for reasons related to personal preferences or minor variations, as long as the product matches the description and quality mentioned on the website.
We accept exchanges only under the following conditions:
• The product received is damaged or defective.
• You notify us within 2 days of delivery.
• The product is unused, in original packaging, and in the same condition as received.
Once we receive and inspect the returned item, we will initiate an exchange or issue store credit.
Refunds
Refunds are issued only in the case of:
• Irreparable transit damages (with proper documentation/photos).
• Unavailability of a replacement for the exchanged item.
Refunds (if applicable) will be processed within 5–7 business days after we receive the returned product. The refund will be issued to the original method of payment.
Important Notes
• We are not responsible for delays caused by courier services once the product is dispatched.
• Karivora will not accept returns or process exchanges for products purchased through third-party sellers or retail outlets.
• For all returns/exchanges, we recommend using an insured and trackable shipping service, as we cannot be responsible for items lost or damaged in transit.
Contact Us
For any concerns related to privacy, returns, or order issues, reach out to us at:
📧 support@karivora.com